Can Not Log In

If you can't log into your account, please follow these instructions:

Check your login details. Your login username is your email address used for registration.

It might be a problem caused by system maintenance - Please wait 30 minutes and try again.

Ensure that cookies from are accepted in your browser (Internet Explorer or others).

If the above methods still do not work, please contact customer service and a customer service representative will help you to resolve the issue.

If you're not sure if the problem is with us or you, please test logging in with a different computer, or try different browsers.

If you made a mistake when you registered, you can't access your account. And you've never made any orders, it might be quickest to just use the registration to sign up again for a new account.

If you forgot your password, you may reset your password by clicking the "Forgot Your Password?" button on the "Sign In or Register" page. Then enter your email address used for registration and we will send a new password to your email.